FAQ

Where do I find the cancellation policy?
You can find the cancellation policy several places throughout the reservations process. On the Rooms & Rates page, you can find the policy in the rate “details” link or the room description. You can also find the policy on the Guest Information page, once a room and rate have been selected. Additionally, you can find the cancellation policy on both the Confirmation page and the printable confirmation page.

Can I modify an Advanced Purchase/Non-Refundable Rate?
No. The price quoted applies to exact date(s)/nights/stay booked. For these reservations, modifications to your reservation (including but not limited to name changes, date changes, etc…) are not permitted. Some exceptions may apply. Call our Advance Purchase Department for details at +91 44 2232 1228

Can I cancel a reservation on-line?
Yes. To cancel a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. Once your reservation has been retrieved, select the Cancel button. Please note that canceling a reservation may incur a cancellation penalty or the deposit may be non-refundable. Refer to the cancellation policy for details.

My travel plans have changed, can I modify my reservation on-line?
Yes. Most reservations can be changed online. Refer to your confirmation for restriction on this ability. To change a reservation, select the “Reservations” link from the homepage. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. Once your reservation has been retrieved, select the information you would like to change and click the Change button.

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