Refund & Cancellation

1. Booking cancellation
Cancellations can be made free of charge up to 48 hours prior to the date of stay, which commences at 00:00 local time zone on the given date.
All room nights cancelled less than 48 hours prior to the date of stay will be charged at 100% of room rate. E.g. if a 3 night booking is cancelled 12 hours before the date of arrival, the first two nights accommodation will be charged.
Credit/Debit card cancellations will be charged 5% extra.
In the event of cancellation, any add-on purchases (i.e. non-room) will be fully refunded.

2. Booking modification
Modifications made more than 48 hours in advance of the date of stay will be free of charge. Date of stay commences at 00:00 local time zone on the given date (e.g. if your date of stay is 5th March the latest you can make a cancellation is 23:59 on 2nd March).
ALL modifications (exc. room upgrades) are treated as a cancellation and a new booking. All clauses of the Cancellation Policy are applicable. For date changes, we cannot guarantee the same rates will be available as at the time of booking.
Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification.

3. Amending& canceling group bookings
If you cancel your Group Booking or reduce the number of nights or the number of rooms required within 30 days of your arrival date, we will not refund any money you have paid to us.
Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment.

4. Questions / complaints
If you have any question or complaint in relation to your Booking or these terms please go to our website and click on the ‘contact us’ link and we will respond to you as quickly as we can, normally within 24 hours.

Refunds only through cheque for bookings made by cash/cheque/bank transfer.
Online refunds for bookings made through the website usually take 7-10 working days.
Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
The original receipt must be presented for processing the refund.
Credit/debit card cancellations will be charged 5% extra.

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